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Overview:
The Member Enrollment Specialist will help underserved populations see the value of joining an innovative program that has proven success in helping members live happier and healthier lives. You will be given a list of perspective health plan members, where rather than taking a hard sell approach, you will educate and motivate members with the goal of engaging and enrolling them into our Ontrak program (expected 125+ calls per day). We are looking for someone who is motivated, has a passion and urgency to serve customers, and one who works well with their other team members; all from the comfort of your home office.
In addition to a competitive salary, you’ll have additional earning potential through monthly incentives. We’ll provide paid professional training, a company laptop, a stipend to offset Internet costs, excellent health and wellness benefits and more. You’ll feel good about representing a program that puts members first, as our Care Coaches will be spending a year with each member helping them learn new behaviors and guiding successful outcomes. We invite you to apply and join a team of passionate individuals!
Join us on our wellness journey, saving lives, improving health, and giving individuals back control of their lives. Come on board a entrepreneurial company that is innovative, progressive, and a great place to work, providing durable outcomes for our members. All this from the comfort of your home office! Essential Functions:
Ontrak, Inc. is making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support, and guide these members to better health with a personalized, human-centered approach. This has led us to where we are today: growing and saving lives as we do.
The Member Enrollment Specialist will help underserved populations see the value of joining an innovative program that has proven success in helping members live happier and healthier lives. You will be given a list of perspective health plan members, where rather than taking a hard sell approach, you will educate and motivate members with the goal of engaging and enrolling them into our Ontrak program (expected 125+ calls per day). We are looking for someone who is motivated, has a passion and urgency to serve customers, and one who works well with their other team members; all from the comfort of your home office.
In addition to a competitive salary, you’ll have additional earning potential through monthly incentives. We’ll provide paid professional training, a company laptop, a stipend to offset Internet costs, excellent health and wellness benefits and more. You’ll feel good about representing a program that puts members first, as our Care Coaches will be spending a year with each member helping them learn new behaviors and guiding successful outcomes. We invite you to apply and join a team of passionate individuals!
Join us on our wellness journey, saving lives, improving health, and giving individuals back control of their lives. Come on board a entrepreneurial company that is innovative, progressive, and a great place to work, providing durable outcomes for our members. All this from the comfort of your home office!
- Outreach to perspective health plan members with the goal of engaging and enrolling into the OnTrak program (expected 125+ calls per day)
- Attend trainings as needed
- Documentation and keep records regarding all interaction with members
- Performs other duties as assigned
Required: High school diploma
Preferred: Associate's Degree
Preferred: 1 or more years of experience in outbound sales to consumers
- Must be technically savvy and able to utilize multiple applications at one time.
- Microsoft Office experience
- Great phone presence, including the ability to:
- A demonstrated ability to establish trust quickly
- Ability to overcome objectives and be persuasive over the phone
- Engage and motivate using patience and conversational approach
- Convey confidence and a positive attitude
- $20 an hour + Commission
Our remote opportunities require:
- A quiet, private, distraction-free home office work environment
- A reliable high-speed internet connection (cable, DSL, or fiber) with speeds of at least 10Mbps download and 5Mbps upload. Most positions will require that you be hard-wired to your internet access and Wi-Fi will be disabled. Traveling with your computer is not allowed unless travel is required for the position.
- Discipline to work from home while following a set schedule
- Background check clearance
Ontrak Health’s values are our guiding principles:
Ontrak, Inc. is making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support, and guide these members to better health with a personalized, human-centered approach. This has led us to where we are today: growing and saving lives as we do.
Join our Ontrak Health Team
Ontrak Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Notice to candidates: Protecting Against Recruiting Scams
In recent years, online recruitment scams have increased in frequency, impacting both applicants and employers. To help protect yourself against potential scammers, please note the following recruitment practices employed by Ontrak Health:
- Ontrak Health requires that applicants apply directly through the career portal on our Careers website before any interviews take place. This website is a location where applicants can securely complete an online application, upload a resume, and answer a few general questions.
- Ontrak Health screens applicants through a combination of over-the-phone and video.
- Ontrak Health will never ask a candidate for payment of any kind as part of the hiring or onboarding process. Likewise, we will never send checks to applicants to secure a job or cover expenses for a home office, either as an employee or contractor.
- Ontrak Health will not request an applicant to share sensitive personal information, such as a government identification number, over the phone or by email until a formal written offer letter is signed by the applicant.
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