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Job title: Production Support/BA
Location: Remote
Job type: W2 Only
JD:
- 1-2 years of experience as a salesforce admin / business analyst
- SQL
- Knowledge of reporting
- Responsibilities:
- Resolving real-time customer-facing problems on a service desk queue
- Monitoring of product bug queues in order to validate, triage and prioritize fixes.
- Learning internal systems and data flows, and documenting triage steps as needed
- Develop a broad knowledge base to serve as the business go-to individual as issues or questions arise
- Analyzing and modifying Salesforce metadata (fields, object, email templates, reports as well as declarative automation)
- Perform source system analysis and requirements gathering with internal/external customers
“We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.”
Job Type: Contract
Salary: $25.00 - $30.00 per hour
Experience:
- Salesforce admin/Business analyst: 1 year (Preferred)
- SQL: 1 year (Preferred)
- Production Support: 1 year (Preferred)
Work Location: Remote
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