Be part of the journey!
Transat Distribution Canada (TDC) is a full-service travel agency network with some 260 brick-and-mortar travel agencies, websites, a call centre, and independent contractors representing the agent@home program. The network includes the Transat Travel, Marlin Travel, Club Voyages, TravelPlus and Voyages en Liberté brands, as well as other affiliate members. TDC is a business unit of Transat A.T. Inc., a leading integrated international tourism company specializing in holiday travel and offering vacation packages, hotel stays and air travel. Transat was awarded Travelife certification in 2018 in recognition of its commitment to sustainable development. Its head office is in Montreal.
Reporting to the Director, Product & Industry Relations, the Industry Relations Specialist will be responsible for all Industry Relations day to day activities including but not limited to gathering the reporting from the more than 75 preferred partners and preparing analysis, coordinating the partner training calendar of activities for the TDC network, organizing the destination product training, partner conference inclusion. In addition, they will act as liaison between the network and Director of Product & Industry Relations for escalations and communication.
- Prepare the necessary Business intelligence (reports, dashboards, etc.) and brief the Director for partner negotiations and leadership reviews.
- Receive contracts from the preferred partners and prepare legal contract roadmaps and other documentation.
- Manage the finance Sharepoint central contract management tool for the preferred partner signed roadmaps and agreements.
- Track contract renewals and set the timetable for the Director for renewals.
- Own the partners content in the network Extranet and ensure that the preferred list of partners is constantly updated for accuracy.
- Communicate partner information to various departments (operations, finance, training, marketing).
- Oversee of all training calendar of webinars, partner training academies and TDC partner FAM trips–including registration, communication to the stakeholders, invoicing and other duties as assigned. Work with partners on to determine the best content to focus on for training events based on network feedback.
- Comprehend partner product to conduct webinars in French where partner needs support.
- Be the first point of contact on the industry relations team to manage and/or resolve network Customer Service escalations with the preferred partners after all other avenues are exhausted.
- Involved in contract process with regional Preferred Partners exclusive to Québec.
- Manage the outstanding receivables with partners when necessary.
- Act as a resource person for operations team and the preferred partner contacts.
- Studies in the tourism.
- Five (5) years of experience in the travel industry.
- “Customer service” oriented work experience.
- Autonomous, with exceptional organizational skills, tact, and resourcefulness.
- Bilingualism (French/English), spoken and written, essential.
- Capacity to work under pressure and to respect deadlines.
- Proficiency in the Microsoft Office suite of software.
Additional Information
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Employment Equity
At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.
