Director - Consumer Access

 

Location

New York, New York

Shift:

Day (United States of America)

Description:

Better Communication, Better Service

Step into the fast-paced world of NewYork-Presbyterian Hospital. Join the team that is leading our access initiatives as we help patients access the right care, at the right time in the right location. Be part of revolutionizing access to care through innovative coordination—saving time in the scheduling and delivery of high quality patient care.

Director - Consumer Access

The Director of Consumer Access provides strategic leadership required to develop and execute a system-wide consumer access strategy. Responsible for developing business insights and the customer 360 journey. Ensures full alignment of all hospital properties with NYP’s overall strategic direction. Serves as a subject matter expert, responsible for the integration and implementation of a broad range of consumer access solutions across NYP Enterprise.

• Provides strategic leadership and operates as an expert on consumer access to Senior Leadership team in support of business goals and objectives
• Partners with Hospital and Clinical Leadership to develop and coordinate a comprehensive consumer access strategy
• Directs the coordination of a System-wide process, including development of policies and procedures to align, integrate and standardize access.
• Develops and oversees the organizations Access to Care business insights and Customer 360 pillar initiative.
• Collaborates with IT and Marketing Leadership on leveraging emerging technologies and infrastructure to develop customer relationship management solutions (CRM) for Contact Center

Preferred Criteria

• Master’s degree
• Previous experience with Salesforce

Required Criteria

• Bachelor’s degree
• Minimum 7 years of related experience in access management, improvement and innovation.
• Outstanding oral and written communication and presentation skills
• Excellent interpersonal skills and demonstrated ability to develop excellent and effective working relationships with Senior Management, Clinical Leadership and Prospective Donors
• Effective in a fast-paced environment and demonstrates strong problem-solving skills.
• Demonstrated ability to conduct senior level meetings
• Strong leadership, management, and organizational skills

#LI-BS1

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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• 2021 "Employees' Choice Awards: Best Places to Work" - Glassdoor
• 2021 " Best Workplaces in Health Care & Biopharma" - Fortune
• 2020 "America's Best Employers in New York State" - Forbes
• 2020 "Working Mother 100 Best Companies" - Working Mother
• 2020 "Best Companies for Multicultural Women" - Working Mother
• 2020 "Best Workplace for Men in Nursing" - American Association for Men in Nursing
• Discover why at: nyp.org/careers

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$160,000-$190,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.