Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
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At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities:
Provides operational oversight of an assigned region of business partner operated Regional Line Stations. Supports business partner managers in achieving operational goals. Validates that business partners have the trained resources and staffing to efficiently implement against the published flight schedule. Drives consistency across portfolio of stations to ensure a flawless customer experience across the network, by ensuring compliance with United's training, established service standards, and operational metrics. Liaison with stations, Network Operation Center and Hub Station Operation Center(s) during significant irregular operations effecting stations and/or region. Proactively advocates for their stations to internal partners to improve the passenger and employee experience. Establishes and maintains successful relationships with the Airport Authority at each of their locations.
- Ensures compliance with safety, operational performance, service standards, security and training across a portfolio of stations
- Cultural leader and Customer and Employee champion
- Leads and encourages business partner employees to promote and develop ownership and pride for the United brand
- Develops relationships with the airport authorities and regulatory agencies within their assigned region
- Supports new station start-ups, business partner transitions and station closures within their assigned region
- Ensure stations are prepared for and successfully operate during periods of high volumes and/or large scale events
- Advocates on behalf of their stations to Corporate Real Estate, the NOC and other internal departments
- Continuously identifies new ways to contribute and to position the station, region and organization for success
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- 3+ years of Airport Operations management experience
- Adept relationship building experience
- Experience driving performance, implementing initiatives and/or projects with measurable results
- Airport Operations experience
- Excellent written and oral communication skills
- Credibility and respect with peers, subordinates and superiors
- Demonstrated leadership consistent with the United leadership model
- Must be willing and able to travel up to 50% domestically
- Must be willing and able to work any shift within 24 hour/day, 7 day/week operation including nights, weekends and holidays as needed
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Bachelor's degree
- Relevant work experience will receive equal consideration
- 5 years of experience as a line station/Regional Line Station General Manager
- Knowledge of key Airport Operations performance, finance, safety, AO Balanced Scorecard, and resource planning activities and metrics or previous experience supporting an operating group
- Strong vendor management background experience
- Process improvement experience
The salary for this position is $81,520.00 to $119,570.00, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.
Bonus eligible: yes
At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.
"Salary and benefits information is being included in this job posting in accordance with Colorado state law."
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
