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Job Brief
Interact with customers to provide information in response to inquiries about products and services and resolve customer problems/issues. Complete adjustments and provide customer education.
SUMMARY:
Interact with customers to provide information in response to inquiries about products and services and resolve customer problems/issues. Complete adjustments and provide customer education. Interact with sales, customer and operations to resolve mail hold issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Resolve customer related inquiries including, but not limited to, invoicing, rates, international proof of posting, domestic/international tracking, research and account maintenance via email and/or both inbound and outbound telephone calls.
- Assist sales representatives with customer requests.
- Provide various types of customer reports on both an ad-hoc and scheduled basis, to include savings reports and international processing reports.
- Maintain and update client information in DHLGM systems as needed.
- Act as a liaison between Company and clients regarding administrative details, such as postage balances, mailing schedules and general account status.
- Cooperate with all departments within DHLGM to resolve customer issues.
- Proactively recognize customer needs and make recommendations.
- Complete customer adjustments up to $100.
- Carry out customer Web Portal training and BOL education efforts.
- Resolve international and domestic mail hold issues.
- Supply sales team with international rates in excel format when requested.
- Responsible for achieving high service levels through effective client communication, implementation, and follow-up regarding projects and scheduled service programs.
- Promote a team environment.
- Perform other related duties as required and assigned.
REQUIRED SKILLS:
- Proficient in MS Office (Word, Excel and Outlook).
- General SAP Knowledge
- Excellent verbal and written communication skills
- Effective analytical, critical thinking, time management, teamwork, and organizational skills
- Detailed oriented; strong problem solving skills.
EDUCATION/EXPERIENCE:
- High School Diploma or equivalent.
- 2-4 years related work experience.
As a Top Employer and leading logistics company, at DHL eCommerce Solutions, we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well being:
- Competitive Pay
- Bonus Programs
- Retirement Savings
- 401K with company match
- Medical, Dental, Vision, well being programs
- FSA/HSA availability
- Tuition Reimbursement
- Paid Time Off including vacation and sick time
- Company Paid Holidays and Floating Holidays
- Paid Parental Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Short Term and Long Term Disability
- Life Insurance
Annual Salary of $20.52-$32.83/hour. This compensation range is provided as a reasonable estimate of the current
starting salary rane for this role. Factors that may be used to determine your actual salary may include but are not limited
to your specific skills, your work location, how many years of experience you have, and comparison to other employees
already in this role.
Equal Employer-Veterans/Disability
