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Position Summary:
A Laundry Attendant provides the necessary service of ensuring hotel bedding, linen and towels are clean and available for servicing guest rooms in a timely manner. They follow stringent guidelines to meet quality standards of cleanliness and sanitization.
Duties and Responsibilities:
- Able to work a flexible schedule and adhere to start times.
- Wear proper attire and a nametag while on shift. Keep personal appearance professional.
- Complete all required company and brand-specific training and/or certifications in a timely manner.
- Acknowledge guests in public areas with warm friendly greetings.
- Respond to guest requests and inquiries promptly. Be familiar with all hotel services and features.
- Maintain professionalism consistent with hotel brand and company expectations.
- Provide clean, sanitary and inviting hotel bedding and towels for the guest.
- Separate all linen into specific types. Separate soiled linen for special treatment and wash following proper sanitization protocols.
- Follow established health and safety procedures for using cleaning chemicals and equipment.
- Load, wash and dry linen as directed by the head housekeeper in accordance with programming guidelines.
- Remove stains from items using the appropriate procedures.
- For safety purposes regularly clean dryer lint filters and make notations of the times.
- Sort linen and fold it according to hotel requirements. Ensure the linen is neatly stacked and arranged in its designated area.
- Inform the supervisor when loads are ready to be transported to the floors.
- Ensure a high standard of cleanliness in the laundry room.
- Help stock carts and storage rooms with necessary linens and supplies at the end of each day.
- Maintain and clean public areas according to the checklist.
- Report maintenance deficiencies on work orders to the housekeeping supervisor.
- Adhere to work expectations and timelines.
- Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
- Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
- Follow supervisor directions and work independently with minimal supervision.
- Abide by timekeeping policies of clocking in/out for shifts, breaks and lunch.
- Attend scheduled meetings and necessary training sessions as requested.
- Know and be able to follow the emergency procedures for the Hotel.
Physical, Mental and Environmental Demands:
- Be able to perform job functions with attention to detail, with efficiency and under time constraints.
- Requires physical mobility and stamina.
- Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
- Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
- Must have the manual dexterity and coordination to operate all necessary equipment.
- Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience and Basic Expectations:
- High School Diploma or GED preferred.
- A team player, yet able to work independently.
- Customer Service Skills and communication.
- Able to organize, plan ahead and manage workload.
- Work cohesively with co-workers as part of a team.
- Ability to work effectively in a fast-paced environment.
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