- Review, Research and Dispute Customer Deductions for Violations
- Analyze deductions for specific order reasons and customers as assigned, including deductions for order reasons related to all kinds of PO Violations: ASN, BOL, PO Fill Rate, UPC, UCC, Packaging Presentation, Early/Late Charges and Picking errors as well as deductions related to Case Shortages and Concealed Shortages.
- Compile evidence including signed Bills of Lading and Proof of Delivery and dispute charges with customers using their required dispute method within the prescribed window, ensuring KR receives timely repayment of invalid or incorrect deductions.
- Analyze customers’ routing guides and vendor compliance manuals for changes and communicate them to our Distribution Centers.
- Routinely communicate to a defined audience, statistics and findings concerning needed changes to avoid future deductions, summaries of open disputes and repayments received and emerging trends in new types of deductions for which action or intervention by Sales or Management is needed.
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- Review, Research, Dispute and Track Invalid Shortage Deductions
- Immediately dispute invalid Sam’s Club shortage deductions on Wal-Mart’s Accounts Payable Dispute Portal to ensure repayment is received. Maintain an up-to-date Disputes Tracker in Excel of deductions and repayments for use by the Controller and Auditors.
- Daily, update the Amazon Disputes Tracker to add remittance files containing new deductions and repayments. Perform analysis to determine which deductions are aging and which have been repaid.
- Review, Research and Dispute Deductions for Post Audits
- Research post audits received from customers and obtain evidence to refute the customer’s assertions including Bills or Lading, Proof of Delivery, BI reports, Sales Contracts and Correspondence between the Sales Team and Buyers. Submit this information with formal disputes. Follow-up until repayment is received or until resolution is determined.
Required Skills
This position will require perseverance and tenacity. The position will also require great interpersonal skills and analytical thinking.
Required skills and knowledge:
- PC skills – internet & navigating customer portals, SAP, BI, Excel, Word, Outlook
- Strong Oral and Written communication skills.
Required Experience
Prefer 4 years college, and 3-5 years of solid Accounts Receivable experience.
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