Founded in 1978, Darest Informatic SA provides computer equipment and services specifically dedicated to SMEs and large companies. We cover all of our customers' IT needs by offering tailor-made infrastructures thanks to our specialist IT architects as well as the engineering necessary to meet their demands. Our team has fundamental know-how to set up complete or mixed level I, II and III help-desk cells with VIP support for large Swiss and multinational companies.
For one of our Client, beautiful brand of the Luxury sector, we are looking for an IT Service Desk Specialist.
In this role, you are responsible for managing customer expectations, serving as a communication channel between customers and the IT organization and whenever possible, providing a first-contact resolution for customers.
Accountabilities
As the point of contact for all issues related to IT, you provide the technical assistance and support (by phone, email or in person) for incoming queries and issues related to computer systems, software, and hardware. You are the person responsible for detecting the problem’s nature and supporting the internal customer in the problem-solving process. You run diagnostic programs and make the follow up with customers to ensure the issue has been resolved.
You are responsible for installing and reparing computers, and to carry out administrative duties (user creation, password resetting, etc.) monitoring the network infrastructure, the backup, and the antivirus system.
You have a large experience in maintaining current IT: hardware, desktops, laptops, mobile phones, and associated peripherals; you have as well a good knowledge of Windows 10, Microsoft O365 suite, Microsoft Active Directory, Microsoft exchange, Sharepoint and Workspace One.
Familiarity with ticketing system tool (ideally Service Now) and Mobile Management is an asset. Experience in network management (first level), encryption and Data Security is a plus.
With a technician diploma or bachelor’s degree in computer science, information technology or a similar field you have ideally at least 3 years’ experience in a corporate helpdesk team.
Customer-oriented and problem solving, you are recognized for your entrepreneurial spirit and ability to set the priority in a changing environment. Drive results oriented, you are a fast learner, flexible person with a strong communication skills. Teamwork is key for you and you build strong trustful relations within all the Bulgari internal employees and suppliers
Experienced in :
- Hardware Support
- Software Support
- M365
- Windows 10
- Microsoft AD
- Exchange
- Sharepoint
- Workspace one
- Service Now or other ticketing system
- Network management
- Data security is a plus
Informations supplémentaires
Fluent in French and English, Italian is a plus.
Salary : between 80-90K CHF
Meal and mutual bonus : equivalent to 5k a year
LPP : 65% client, 35% Employee
